Returns / Warranty
Please read the instructions very carefully. If you don’t follow the instructions than its possible we can’t process your return or warranty. (for B2B terms please read below at this page)
– Returns, how it works…2 options:
A return label will be made available by us through our return portal (the costs are listed in the country table on this page and will be deducted from the order refund). If your country is not listed, please contact us. These costs will be deducted from the amount to be refunded or you will receive a separate payment request to pay the return cost. The maximum risk that this method of shipment covers is 500 euro via DPD (Posteasy is not insured and at the risk of the customer if this option is chosen). With the option “adjust delivery points”, all parcel shops in your area will be listed by DPD and Postnl;
Option 2: The return is requested at our contactpage, please mention your name and ordernumber including the products you want to retur n and you will receive a return form through email. Customer will choose the shipping method and pay the related cost.
For the return, the requirements of the package and insurance, please refer to the return conditions.
Return label made available by us via DPD or Posteasy:
- You agree with the costs for returning your package (see overview of costs per country in the table below and will be deducted from your refund amount from the order). These costs will be deducted from the amount to be refunded or you will receive a separate payment request to pay the costs. The maximum risk that this method of shipment covers is 500 euros. In case its not sufficient please use the option that you choose your own shipping company;
- Register the return shipment in our return portal;
- Describe the reason for return and select which products it concerns;
- Choose your shipping company (the closest near your home is automatically chosen, you can also choose another location and shipping company);
- Hand over the package at the Parcelshop of your choice.
|Netherlands and Belgium
|Austria, Denmark, France, Luxembourg, UK
|Bulgaria, Croatia, Czech Republic, Estonia, Finland, Hungary, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, Swiss
(please note, the above shippingcost for all countries are not included for Vanir racks, we don’t provide shipping return labels for such a return because the package is too heavy or shipped on a pallet shipment, customer is fully responsible for the return shipping for Vanir, our return label’s cant be used)
How long do I have to register a return?
As a customer, you have 14 days statutory reflection period from the day the ordered product is delivered to you, also referred to as the statutory reflection period.
The costs of the return shipment are for the account of the customer and must be received at Schiit Europe within 2 weeks after notification of the return. If the product is not returned on time, Schiit Europe can no longer accept it as a return shipment. Schiit Europe will refund the entire purchase price including the shipping costs incurred to deliver the product to you. The product will be inspected for damage upon receipt. If damage has arisen or the packaging is completely unnecessarily torn open / broken, Schiit Europe can charge the costs and if possible deduct the amount to be returned.
Please note, without asking for a return form (option 2), Schiit Europe is not aware that your shipment is being returned and it may not be possible to process it (on time). The return address for processing returns differs from our PO box address.
Schiit Europe will refund the purchase amount within 2 weeks after notification of the return. This is done in the same way you paid for the order. So a bank transfer is made by means of a return bank transfer to the account number used to pay. A paypal payment is returned via Paypal to the same paypal account etc …
– Warranty – Repair
Have you got a defect in your product? Then you can aks for a repair request to our customer service via our contact page. It is important for a smooth process to state the order number and product.
Depending on the time in the season, a warranty request will take 1-2 weeks after the shipment is received. We do everything we can to keep this timeframe as short as possible. We will of course keep you informed as soon as your product is returned.
– B2B terms
The right of withdrawal is excluded at B2B. If interested, the dealer can ask for a demo product to become familiar with the product. The standard b2b warranty is 1 year, but is of course supported or extended with the legal warranty that a dealer must give to a consumer if defects arise. It is up to our dealer to first determine as the legal seller to the consumer whether a defect is claimed that is covered by the consumer warranty. Once this is the case, the dealer will send the product to us for inspection/repair. The dealer maintains contact with the consumer, as these two parties have concluded the sales agreement with each other. Once it has been repaired under warranty, the product will be returned to the dealer, who will than handle this further with his consumer.