Where can I find Ludic Dealers?
For now contact us through our contactpage. Soon there is listed a dealer locator on our store so you can check all the official stores through our website.
Can you ship to PO Box
No, we ship insured and to a person who has to sign for it, so we ship to houseadress, company adress or a DHL parcelshop where you can pick it up.
Products are shipped for the best prices we can provide, probably the lowest shipping you get in Europe for LUDIC..... Shipping Cost are calculated automatically in checkout. For Island shipping please contact us, since shipping is calculated directly through email. There is a flat rate shipping extra cost of 25 euro for Islands.
Do I Need to pay import/Taxes?
No you don't when you are located in the EU and buy from us or a dealer in the EU. In case you are located outside EU and want to buy our products check your local taxes for importing product, or perhaps contact your local dealer if they might will be interested in reselling Ludic.
Do you also ship outside EUYes in case there is no distributor/dealer in your country, please contact us first and let us know what you want to order....
Stock for productsJust click on the product pages and you see stock status mentioned under the price. What is the expected stock date? well there is simply no stock at the moment but we expect new stock at the date mentioned. It's not a hard date you can derive rights from. If its possible to place an order you confirm the fact that there is no stock at the moment and it's possible the expected date for stock will be later than expected. For new launched products, there are a lot of customers that want to place a pre-order, so this date is certainly a rough estimate, which can take a few weeks longer. In case you have placed an order and decide it takes too long, just ask for a refund any time and we refund your order without any cost offcourse. Or be certain and just wait until there is stock mentioned on the website, that is very easy. Also the expected shipping dates for stocked products are not guaranteed, we do our best to ship, but there can always be a delay for 1-2 days when it's very busy.
When do you ship?
We ship it as mentioned on the product page, but when its busy it can take 1-2 workdays longer, but we do our best to ship it as promised. With standard banktransfer orders, where you transfer the amount manually to our bankaccount, we have to wait untill the money is received on our bankaccount, so offcourse it will take longer.